Would it be a wise decision to take IPTV service instead of satellite service?
Undoubtedly, accepting IPTV service would be the most ideal decision. You can enjoy a variety of benefits with IPTV service compared to satellite TV. IPTV provides international programming via the Internet on your TV, so no satellite dish is required. You only need to use good quality internet connection to receive IPTV service.
On which devices you can receive our IPTV service?
Our IPTV service is accessible to almost all devices. You can enjoy our service on any smart TV set (Samsung, Sony, LG, etc.), all Android devices (STB, phone), Apple TV, iPhone, STB emulator application, Fire Stick.
What kind of IPTV subscription services do we provide?
Krooz TV is a great IPTV service provider. You can access our service only through an internet connection. We have come up with some great services. Here we have introduced more new technology so that you can have an exceptional streaming experience with thousands of live channels that are available on the Internet in a compatible device or application. You will also get to watch countless movies and any live events or sports shows.
What is an STB emulator?
This is the most common app we use to set up streaming services on your device. This STB emulator will be available in the Google Play Store for all Android devices.
If you are using an Android smartphone or Android Box or an Amazon Firestick, you need to download and configure this application to stream online.
The app is how you access your services. This will generate a MAC address for you that you provide to us) and allow us to access and access our portal using our portal URL.
What to do if there is a buffering or freezing problem during streaming?
An unstable internet connection is the main responsibility for all the streaming problems. For this we usually recommend our customers to use Ethernet cable for streaming. Restart your device if you are still lagging. You can check if your device is managing RAM and ROM streaming.
The problem is quite rare from our server end and even if such things happen we guarantee you to repair the connections quickly. You can contact us and create tickets for your problems so we can fix them in a moment.
Is it necessary to turn off the modem/device when not in use?
You do not need to switch your device when not in use, but it does help you save electricity and reduce your Internet load. Many websites and applications consume data, and it’s important to turn off WiFi on your device even when you’re not using them. Another advantage is that hackers cannot target your device when it is switched on. So it’s best to keep your device turned off when not in use.
Do we offer a trial?
Yes, we offer 24 hours trial. (Our authority can limit or stop the trial if we found any abusive activities.)
Do we offer refunds?
Yes, we do offer refunds.
But we highly recommend you to take a trial before buying our service so that we don’t need to face any refund request or dispute in the future.
To get your money back or refund, please submit a ticket to our billing team.
TICKET SUBMISSION: https://krooztv.com/billing/supporttickets.php
(We provide a full refund within 72 hours of your purchase, after 72 hours you will get a partial refund based on the history of your uses period.)
What should I do if my account does not work well?
Please check your network connection first, reboot your router and device and then try again. Second, if your network connection is stable, please check that your account is being used on another device. You can view from more than 1 device at once.
What payment methods are available?
You will find almost all kinds of methods here. We accept PayPal, Visa, MasterCard, American Express, Skrill, Neteller, Webmoney, Bitcoin, and other cryptocurrencies.
Can I use my subscription on multiple devices?
One subscription can be used on multiple devices except for MAG devices but you can enjoy our services on 1 device at the same time.
Do multiple devices affect my data usage?
Yes, if you use multiple devices like smartphones, tablets, PCs, laptops, HDTVs and use it with a single Wi-Fi connection, the amount of data usage increases significantly. Be aware of the devices that connect to your Wi-Fi and turn off Wi-Fi on the device when most applications and websites are not in use.